Return Policy

What options do I have for returning my order?

Excluding final sale items, we offer hassle-free returns within 14 days of the delivery date. All items must be in new, unwashed, and unused condition. You will be refunded to your original form of payment for the amount of your original purchase minus shipping fees once we’ve received the order back. If you are wanting to exchange your dress for a different size or style of equal or lesser value, please email before submitting your return request.

All sale items are final sale and not eligible for a return.

All items must be returned in new, unworn condition.

How do I return/exchange my dress?

Please visit our Return Center to initiate your return. You will need your order number and the email address used for purchase. Once completed and approved a pre-paid return label will be emailed to you. Your package will need to be postmarked within the 14 day return period.

*Priority and international shipping cost is dependent upon weight and destination, it will be calculated at checkout. Moments Made is not responsible for any additional tax or custom fees on orders.